Comments for Leverage the execution of your IT Strategy to set business objectives! http://pscommunicate.com/blog Official .COMMUNICATE PoV on Governance, Risk and Compliance contact@pscommunicate.com Wed, 16 Mar 2011 14:14:28 +0000 hourly 1 http://wordpress.org/?v=3.0.5 Comment on Aligned with business objectives, black box or pandoras box. How is your IT department preceived by your stakeholders? by Morgan Hunter http://pscommunicate.com/blog/2011/03/04/aligned-with-the-business-black-box-pandoras-box-how-is-your-it-department-preceived-by-your-stakeholders/#comment-67 Morgan Hunter Wed, 16 Mar 2011 14:14:28 +0000 http://pscommunicate.com/blog/?p=191#comment-67 Great post, Martin: I share your feelings. Technology has become disconnected from the needs of the business. Even though we can “As-A-Service” and “Virtualize” everything these days, all we’ve done is reduce our pain to a monthly reoccurring fee… I just posted piece today echoing your philosophy called The Unbearable Lightness http://lotusmba.blogspot.com/2011/03/unbearable-lightness.html I think IT can be so much more than what it's become....I look forward to your comments. Great post, Martin: I share your feelings. Technology has become disconnected from the needs of the business. Even though we can “As-A-Service” and “Virtualize” everything these days, all we’ve done is reduce our pain to a monthly reoccurring fee… I just posted piece today echoing your philosophy called The Unbearable Lightness http://lotusmba.blogspot.com/2011/03/unbearable-lightness.html

I think IT can be so much more than what it’s become….I look forward to your comments.

]]> Comment on Aligned with business objectives, black box or pandoras box. How is your IT department preceived by your stakeholders? by Tom Marrs http://pscommunicate.com/blog/2011/03/04/aligned-with-the-business-black-box-pandoras-box-how-is-your-it-department-preceived-by-your-stakeholders/#comment-47 Tom Marrs Sun, 06 Mar 2011 00:32:22 +0000 http://pscommunicate.com/blog/?p=191#comment-47 Nice article. I've been looking into Business-IT alignment lately, and this is a big help. Nice article. I’ve been looking into Business-IT alignment lately, and this is a big help.

]]> Comment on PoV On six sigma in the context of the IT Service Strategy by Bernardo Nicoletti » Blog Archive » PoV On six sigma in the context of the IT Service Strategy http://pscommunicate.com/blog/2011/03/01/pov-on-six-sigma-in-the-context-of-the-it-service-strategy/#comment-39 Bernardo Nicoletti » Blog Archive » PoV On six sigma in the context of the IT Service Strategy Sat, 05 Mar 2011 15:15:23 +0000 http://pscommunicate.com/blog/?p=158#comment-39 [...] http://pscommunicate.com/blog/2011/03/01/pov-on-six-sigma-in-the-context-of-the-it-service-strategy/ Recommend on Facebook Share on Linkedin Tweet about it Buzz it up Print for later Tell a friend [...] [...] http://pscommunicate.com/blog/2011/03/01/pov-on-six-sigma-in-the-context-of-the-it-service-strategy/ Recommend on Facebook Share on Linkedin Tweet about it Buzz it up Print for later Tell a friend [...]

]]> Comment on How to effectively support strategy execution with IT (align)? by Martin Palmgren http://pscommunicate.com/blog/2011/03/05/how-to-effectively-support-strategy-execution-with-it-align-2/#comment-29 Martin Palmgren Sat, 05 Mar 2011 09:06:25 +0000 http://pscommunicate.com/blog/?p=202#comment-29 Martin PALMGREN • Hi Pearl thank you for your feedforward, I fully agree, That said the balance in the first point is always delicate as you have to well understand business needs and the business "problems" and opportunities that you have to solve not to be perceived as to "find a problem for new technology". Thanks martin Martin PALMGREN • Hi Pearl thank you for your feedforward, I fully agree,

That said the balance in the first point is always delicate as you have to well understand business needs and the business “problems” and opportunities that you have to solve not to be perceived as to “find a problem for new technology”.

Thanks martin

]]> Comment on How to effectively support strategy execution with IT (align)? by Martin Palmgren http://pscommunicate.com/blog/2011/03/05/how-to-effectively-support-strategy-execution-with-it-align-2/#comment-28 Martin Palmgren Sat, 05 Mar 2011 09:01:21 +0000 http://pscommunicate.com/blog/?p=202#comment-28 http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&discussionID=45453558&gid=2220070&commentID=33320209&trk=view_disc Pearl Zhu • Hi, Martin, thank you for posting. 1. First of all, CIO herself or himself should be the visionary to understand the latest IT trend and potential growth it could bring into the organization as a whole. 2. CIO should act like the business leader or enterpreneur to communicate effectively with cross-functional thought leadership to convey the vision. 3. CIO should also have the capability to influence the culture and execute it smoothly. 4. CIO should think the new way to do the things rather than sticking to the "used to do the things like this" attitude., etc. thanks http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&discussionID=45453558&gid=2220070&commentID=33320209&trk=view_disc

Pearl Zhu • Hi, Martin, thank you for posting.
1. First of all, CIO herself or himself should be the visionary to understand the latest IT trend and potential growth it could bring into the organization as a whole.
2. CIO should act like the business leader or enterpreneur to communicate effectively with cross-functional thought leadership to convey the vision.
3. CIO should also have the capability to influence the culture and execute it smoothly.
4. CIO should think the new way to do the things rather than sticking to the “used to do the things like this” attitude., etc. thanks

]]> Comment on ITIL + VALIT+ COBIT + RISKIT + CMMI leveraged with EA= Effective Business (IT) Governance by Martin Palmgren http://pscommunicate.com/blog/2011/02/26/itil-valit-cobit-riskit-cmmi-leveraged-with-ea-effective-business-it-governance/#comment-17 Martin Palmgren Thu, 03 Mar 2011 10:04:23 +0000 http://pscommunicate.com/blog/?p=88#comment-17 http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&discussionID=45070485&gid=3713287&commentID=33146840&trk=view_disc Hans Willert • Excellent approach. As tools, methods, certificates ... are inflating, a structured approach is an urgent need for CIO, CEO and implicated Board Members. Significant pressure, both from inside and outside stakeholders pushes IT to adopt without a real conviction these methods and very (too) often desperately search for value added other than having a "state of the art" governance like a showroom. http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&discussionID=45070485&gid=3713287&commentID=33146840&trk=view_disc

Hans Willert • Excellent approach. As tools, methods, certificates … are inflating, a structured approach is an urgent need for CIO, CEO and implicated Board Members. Significant pressure, both from inside and outside stakeholders pushes IT to adopt without a real conviction these methods and very (too) often desperately search for value added other than having a “state of the art” governance like a showroom.

]]> Comment on ITIL + VALIT+ COBIT + RISKIT + CMMI leveraged with EA= Effective Business (IT) Governance by Martin Palmgren http://pscommunicate.com/blog/2011/02/26/itil-valit-cobit-riskit-cmmi-leveraged-with-ea-effective-business-it-governance/#comment-14 Martin Palmgren Wed, 02 Mar 2011 09:04:07 +0000 http://pscommunicate.com/blog/?p=88#comment-14 Hi Sylvia thank you for your feedforward I have tried to reply in "How to effectively support strategy execution with IT (align)" http://pscommunicate.com/blog/2011/03/02/how-to-effectively-support-strategy-execution-with-it-align/ March 2, 2011 By Martin Palmgren As our perspecitive (value proposition) is “how to leverage business strategy with IT” and our clients most of the time CIO’s we use ITIL for the construction of the IT Service Strategy (this is where IT Supports the Business Strategy (Align) to execute business objectives). If you read ITIL + (VALIT+ COBIT + RISKIT + CMMI) leveraged with EA= Effective Business (IT) Governance it gives you an IT Service Strategy supported by controll objectives (Portfolio Management, IT Delivery, Risk, Maturity). Once you have “captured” business objectives you can then use principles from TOGAF to deliver a coherent solution (or use a business suit that leverages the solution for you along these principles). The objective of TOGAF was to help enterprise architects support the business effectively not necessarily impose an EA view on the business. I would hence start with the business needs and see how these should be addressed supported by frameworks. Rather then to make EA or TOGAF or any of the other frameworks a “horse of battle” as you demonstrate how the business will work more effectively with a BC and ROI it will make sense to executive management. see also EA Does not matter! February 20, 2011 By Martin Palmgren But a business strategy executed with effective processes (industrialised with IT when needed) and leveraged by a coherent IT Service Strategy make common sense! See http://pscommunicate.com/blog/2011/02/26/itil-valit-cobit-riskit-cmmi-leveraged-with-ea-effective-business-it-governance/ We all know that six sigma was invented by Motorola, what few of us know is that six sigma almost put Motorola as well as 3M out of business! The morale as you focus more on to sell improvment methodology then to deliver effeictive results that leverage the business strategy the result can be but flawed! EA as defined above is of use for the business, an EA that lives for it own sake (as has become more than common in the world of certifications) is not! Get your logics right and your EA to support the business strategy! Process improvement without contextualisation and focus was never of much use but for those certified! IT is time for the IT Department to clearly demonstrate how IT Investments leverages the business strategy effectively and this would include EA activities. This would also include best practise frameworks such as ITIL, VALIT, COBIT, CMMI, TOGAF. Hi Sylvia thank you for your feedforward I have tried to reply in “How to effectively support strategy execution with IT (align)”

http://pscommunicate.com/blog/2011/03/02/how-to-effectively-support-strategy-execution-with-it-align/

March 2, 2011
By Martin Palmgren
As our perspecitive (value proposition) is “how to leverage business strategy with IT” and our clients most of the time CIO’s we use ITIL for the construction of the IT Service Strategy (this is where IT Supports the Business Strategy (Align) to execute business objectives).
If you read ITIL + (VALIT+ COBIT + RISKIT + CMMI) leveraged with EA= Effective Business (IT) Governance it gives you an IT Service Strategy supported by controll objectives (Portfolio Management, IT Delivery, Risk, Maturity).

Once you have “captured” business objectives you can then use principles from TOGAF to deliver a coherent solution (or use a business suit that leverages the solution for you along these principles). The objective of TOGAF was to help enterprise architects support the business effectively not necessarily impose an EA view on the business.

I would hence start with the business needs and see how these should be addressed supported by frameworks.

Rather then to make EA or TOGAF or any of the other frameworks a “horse of battle” as you demonstrate how the business will work more effectively with a BC and ROI it will make sense to executive management.

see also

EA Does not matter!
February 20, 2011
By Martin Palmgren

But a business strategy executed with effective processes (industrialised with IT when needed) and leveraged by a coherent IT Service Strategy make common sense!

See http://pscommunicate.com/blog/2011/02/26/itil-valit-cobit-riskit-cmmi-leveraged-with-ea-effective-business-it-governance/

We all know that six sigma was invented by Motorola, what few of us know is that six sigma almost put Motorola as well as 3M out of business!

The morale as you focus more on to sell improvment methodology then to deliver effeictive results that leverage the business strategy the result can be but flawed! EA as defined above is of use for the business, an EA that lives for it own sake (as has become more than common in the world of certifications) is not!

Get your logics right and your EA to support the business strategy! Process improvement without contextualisation and focus was never of much use but for those certified!

IT is time for the IT Department to clearly demonstrate how IT Investments leverages the business strategy effectively and this would include EA activities. This would also include best practise frameworks such as ITIL, VALIT, COBIT, CMMI, TOGAF.

]]> Comment on ITIL + VALIT+ COBIT + RISKIT + CMMI leveraged with EA= Effective Business (IT) Governance by Sylvia Tosar Piaggio http://pscommunicate.com/blog/2011/02/26/itil-valit-cobit-riskit-cmmi-leveraged-with-ea-effective-business-it-governance/#comment-13 Sylvia Tosar Piaggio Tue, 01 Mar 2011 14:19:35 +0000 http://pscommunicate.com/blog/?p=88#comment-13 From my point of view: Business IT governance looks for being effective by definition, so I wouldn´t say effective business IT governance. What is "CMMI leveraged with Enterprise Architecture"? CMMI refers to maturity levels... ISO 9000 refers to a QMS (Quality Management System), but I wouldn´t write it under the Security chapter, though obviously, they are all ISO standards and naturally related and coherent. Governance includes 5 domains: Strategic Alignment, Risk Management, Resource Management. Value Delivery and Performance Measurement. Naturally, this is aligned with ITIL, CMMI and PMI. I wouldn´t write that sum, it seems to me a little simplification. I´m interested in your feedback and in other people´s opinion. Best regards and thank you for your work. Eng. Sylvia Tosar, PMP From my point of view:
Business IT governance looks for being effective by definition, so I wouldn´t say effective business IT governance.
What is “CMMI leveraged with Enterprise Architecture”? CMMI refers to maturity levels…
ISO 9000 refers to a QMS (Quality Management System), but I wouldn´t write it under the Security chapter, though obviously, they are all ISO standards and naturally related and coherent.
Governance includes 5 domains: Strategic Alignment, Risk Management, Resource Management. Value Delivery and Performance Measurement. Naturally, this is aligned with ITIL, CMMI and PMI.
I wouldn´t write that sum, it seems to me a little simplification.
I´m interested in your feedback and in other people´s opinion.
Best regards and thank you for your work.
Eng. Sylvia Tosar, PMP

]]> Comment on ITIL + VALIT+ COBIT + RISKIT + CMMI leveraged with EA= Effective Business (IT) Governance by Martin Palmgren http://pscommunicate.com/blog/2011/02/26/itil-valit-cobit-riskit-cmmi-leveraged-with-ea-effective-business-it-governance/#comment-11 Martin Palmgren Mon, 28 Feb 2011 08:15:06 +0000 http://pscommunicate.com/blog/?p=88#comment-11 http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&discussionID=45072378&gid=1855731&commentID=32858905&trk=view_disc Wart Teao Phoon • It is tue that all of us may have the common a recipe, you still need a good chef. As this is what make the different between a good dish and a normal dish. 3 hours ago Follow Jimmy Jimmy Heschl • Important point is the relationship between the frameworks, not primarily their content. Yes, by having COBIT in place, you can easily integrate CMMI, ITIL, ValIT, ISO 2700x and others. But for effective Governance over IT you need PEOPLE, not tools. Tools can support audit or assurance work (Risk & Compliance management) but governance is hardly affected from automation. 1 hour ago• Reply privately• Flag as inappropriate Martin PALMGREN • Hi Wart and Jimmy thank for your feedforward. @ Wart, yes of course the talent of the chef is critical. But if you run a large operation it is critical to ensure that the initial recipe is applied throughout. @ Jimmy "governance is hardly affected from automation" We define governance as the alignment to business objectives. The IT (Service) Strategy hence becomes "How do we effectively leverage IT to deliver to business objectives". To do so you need to on one hand to “Deliver IT services to the business through an Effective IT Business Model” & on the other “Support business objectives with services in a time to market perspective with a clear Business (IT) Value Proposition”. We do so as we effectively roll out ITIL out to support the IT Service Strategy. Let me know if this answers your question http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&discussionID=45072378&gid=1855731&commentID=32858905&trk=view_disc

Wart Teao Phoon • It is tue that all of us may have the common a recipe, you still need a good chef. As this is what make the different between a good dish and a normal dish.
3 hours ago

Follow Jimmy
Jimmy Heschl • Important point is the relationship between the frameworks, not primarily their content. Yes, by having COBIT in place, you can easily integrate CMMI, ITIL, ValIT, ISO 2700x and others. But for effective Governance over IT you need PEOPLE, not tools. Tools can support audit or assurance work (Risk & Compliance management) but governance is hardly affected from automation.
1 hour ago• Reply privately• Flag as inappropriate

Martin PALMGREN • Hi Wart and Jimmy thank for your feedforward.

@ Wart, yes of course the talent of the chef is critical. But if you run a large operation it is critical to ensure that the initial recipe is applied throughout.

@ Jimmy “governance is hardly affected from automation”

We define governance as the alignment to business objectives. The IT (Service) Strategy hence becomes “How do we effectively leverage IT to deliver to business objectives”.

To do so you need to on one hand to “Deliver IT services to the business through an Effective IT Business Model” & on the other “Support business objectives with services in a time to market perspective with a clear Business (IT) Value Proposition”.

We do so as we effectively roll out ITIL out to support the IT Service Strategy. Let me know if this answers your question

]]> Comment on ITIL + VALIT+ COBIT + RISKIT + CMMI leveraged with EA= Effective Business (IT) Governance by Martin Palmgren http://pscommunicate.com/blog/2011/02/26/itil-valit-cobit-riskit-cmmi-leveraged-with-ea-effective-business-it-governance/#comment-10 Martin Palmgren Mon, 28 Feb 2011 08:13:42 +0000 http://pscommunicate.com/blog/?p=88#comment-10 http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&discussionID=45072378&gid=1855731&commentID=32858905&trk=view_disc Wart Teao Phoon • It is true that all of us may have the common a recipe, you still need a good chef. As this is what make the different between a good dish and a normal dish. Follow Jimmy Jimmy Heschl • Important point is the relationship between the frameworks, not primarily their content. Yes, by having COBIT in place, you can easily integrate CMMI, ITIL, ValIT, ISO 2700x and others. But for effective Governance over IT you need PEOPLE, not tools. Tools can support audit or assurance work (Risk & Compliance management) but governance is hardly affected from automation. Martin PALMGREN • Hi Wart and Jimmy thank for your feedforward. @ Wart, yes of course the talent of the chef is critical. But if you run a large operation it is critical to ensure that the initial recipe is applied throughout. @ Jimmy "governance is hardly affected from automation" We define governance as the alignment to business objectives. The IT (Service) Strategy hence becomes "How do we effectively leverage IT to deliver to business objectives". To do so you need to on one hand to “Deliver IT services to the business through an Effective IT Business Model” & on the other “Support business objectives with services in a time to market perspective with a clear Business (IT) Value Proposition”. We do so as we effectively roll out ITIL out to support the IT Service Strategy. Let me know if this answers your question http://www.linkedin.com/groupAnswers?viewQuestionAndAnswers=&discussionID=45072378&gid=1855731&commentID=32858905&trk=view_disc

Wart Teao Phoon • It is true that all of us may have the common a recipe, you still need a good chef. As this is what make the different between a good dish and a normal dish.

Follow Jimmy
Jimmy Heschl • Important point is the relationship between the frameworks, not primarily their content. Yes, by having COBIT in place, you can easily integrate CMMI, ITIL, ValIT, ISO 2700x and others. But for effective Governance over IT you need PEOPLE, not tools. Tools can support audit or assurance work (Risk & Compliance management) but governance is hardly affected from automation.

Martin PALMGREN • Hi Wart and Jimmy thank for your feedforward.

@ Wart, yes of course the talent of the chef is critical. But if you run a large operation it is critical to ensure that the initial recipe is applied throughout.

@ Jimmy “governance is hardly affected from automation”

We define governance as the alignment to business objectives. The IT (Service) Strategy hence becomes “How do we effectively leverage IT to deliver to business objectives”.

To do so you need to on one hand to “Deliver IT services to the business through an Effective IT Business Model” & on the other “Support business objectives with services in a time to market perspective with a clear Business (IT) Value Proposition”.

We do so as we effectively roll out ITIL out to support the IT Service Strategy. Let me know if this answers your question

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