As you move to the cloud, ensure that you secure your IT Delivery capabilities ( See Cloud Strategy & Implementation Lesson Learned performed by Daud Santosa Chief Technology Officer at the department of interior national business center) with spelled out business objectives to which the IT organisation can deliver with an effective Service Strategy to...
An actionable service catalog that includes a business process management (BPM) engine is the key to build an effective IT Service Strategy achieving compliance with industry best-practice frameworks such as CMMI, COBIT, ITIL, ISO, and even Six Sigma. The Service Catalog is most prominently defined as the cornerstone of ITILv3. An effective Service Catalog...
Enhance existing investments in Identity and Access Management (IAM). All modern organizations have deployed directory infrastructure via Active Directory or similar LDAP, but have since matured to add an IAM layer to ensure only appropriate access is provided to employees and contractors. IAM tools include long lists of technical capabilities and are typically used...
Cloud Computing is here. Powered by mature and robust virtualization technologies, both public and private cloud initiatives are well underway or implemented at best of breed enterprises and solution providers. For enterprises just getting started, it might be that your users are wondering why they can get cloud services in minutes or hours while...
The reson that you build a shared service center is often to ensure competency but also to optimise cost. In order to validate if the implementation meets expectations you would need to set a clear BC before you start off. For the IT Department to become a full fledged business partner with the means...
Article by: Martin Palmgren, CIO/ IT Strategy and Transformation Executive @ .communicate martin.palmgren@pscommunicate.com http://fr.linkedin.com/in/martinpalmgren The workforce is moving to mobile devices that provide an ideal interface to “keep the business running” as the work force is on the road. It is hence critical to leverage the ability to take the business essential work flows (that...
